eBook FAQ
How to read your eBooks
We use the Glassboxx service from Firsty Group for delivery of our eBooks.
Glassboxx is available on iOS and Android phones and tablets, and Windows and macOS computers. Just click the relevant link below to install the app on your device or computer, and then log in with the email address used for your purchase.
The eBooks you’ve just bought will be displayed within the MY BOOKS screen. From there you can access the built-in e-reader to read your books.
Download the Glassboxx app
Once you have the app, there’s no need to download it again – whenever you buy more books, just head straight there and your new purchase(s) will already be there. If you have any questions about using the app, please visit Glassboxx help or contact Glassboxx on help@glassboxx.com
Frequently Asked Questions
How to download eBooks straight to your tablet or smartphone
If you don’t already have the Glassboxx app,
- go to the iOS App Store or Google Play Store to download the Glassboxx app on to your desktop, smartphone and/or tablet,
- enter your email address (no password is required) and tap LOGIN. (You will then be sent a verification code to your email address.)
- enter the verification code sent to your email and tap VERIFY ME
Your eBooks will be displayed on the MY BOOKS screen.
If you already have the Glassboxx app, just open it on your smartphone and/or tablet, and your newly purchased eBooks will be displayed, together with any previous purchases you’ve made, on the MY BOOKS screen. Just tap on the cover image to start listening to or reading your new book.
Back to topWhy are my eBooks missing from the app?
Please double check that you are using the exact same email address to login to this website and to the Glassboxx app.
If you continue to experience difficulties, please visit Glassboxx help or contact Glassboxx on help@glassboxx.com
Back to topCan I read these eBooks on Amazon Kindle?
No. All the eBooks purchased from our website from 2024 onwards are only available to read with the Glassboxx app.
To purchase books for Kindle please visit the Amazon website.
Back to topCan I get a refund for an eBook?
We are sorry, but we cannot exchange or refund eBooks bought from our website.
Back to topCan I print an eBook?
eBooks are designed to be read on screen and cannot be printed out.
Back to topHow do I download eBooks purchased under the old system?
To find older eBooks, please visit my-account and login with your username and password. Your older purchases can be found under the Downloads tab.
Back to top