We are happy to replace damaged or defective items. Please telephone Norwich Books and Music first on 0845 017 8220.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any items within fourteen days of delivery. Items need to be returned to Norwich Books and Music in their original condition, unopened with seals and shrink-wrap intact.
We cannot accept cancellations of contract for the purchase of video, audio, software or digital products where the item has been unsealed.
We are also unable to accept cancellation of, or returns for, digital items once downloading has commenced. If you have problems downloading or installing software please contact us.
To return items:Back to top
Please package the relevant item securely and send it to Nowich Books and Music, including your contact details and the relevant invoice number. We will not refund returns postage and packing charges in these instances.