FAQ
How long will my order take?
Goods are despatched within two to three working days from receipt of order, subject to stock availability. If your item is not in stock, we will back order and advise you accordingly.
Back to topWhat are the postage and packing costs?
Our delivery charges are based on the total value of the goods in your order (excluding subscriptions, ebooks and other downloads) and where in the world you would like them sent.
When you choose your delivery address (step 2 of the checkout) the relevant delivery charge will be added to your order total automatically.
Postage rates for the United Kingdom, Isle of Man, Channel Islands and BFPO addresses
|
Orders of free items |
£2.95 |
|
Orders up to £20.00 |
£2.95 |
|
Orders £20.01 to £99.99 |
£5.00 |
|
Orders over £100 |
FREE |
Europe and Worldwide
Delivery rates for European and Worldwide deliveries are calculated automatically according to the total value of your order and the delivery zone. The table below shows a detailed breakdown of the charges you can expect to pay.
| Goods Total | Western Europe | Rest of World |
| £0 - £9.99 | £3.00 | £5.50 |
| £10 - £19.99 | £5.50 | £7.50 |
| £20 - £49.99 | £8.00 | £12.00 |
| £50 - £79.99 | £12.00 | £20.00 |
| £80 - £99.99 | £20.00 | £35.00 |
| £100 - £149.99 | £28.00 | £50.00 |
| £150 - £199.99 | £45.00 | £60.00 |
| £200 - £299.99 | £60.00 | £75.00 |
| £300+ | £80.00 | £100.00 |
From 1 July 2026, the European Union introduced new customs rules for many goods imported from outside the EU.
As a result, orders shipped from the UK to EU customers may be subject to additional import charges, including customs duties, import VAT and carrier handling or clearance fees. For many business-to-consumer (B2C) consignments with an intrinsic value of €150 or less, the EU has introduced a customs duty of €3 per customs declaration line (item).
As all EU orders are shipped on a Delivered at Place (DAP) basis, these charges are the responsibility of the recipient and must be paid to the carrier or customs authority before your parcel can be delivered.
We recommend checking your country's import requirements before placing an order if you are unsure whether charges will apply.
What happens if I refuse to pay the charges?
If you choose not to pay the applicable import charges and your parcel is returned to us, the original postage costs will not be refunded.
Please note that any customs charges or carrier handling fees imposed by the destination country are outside our control and are not refundable by us.
If you have any questions before placing your order, please contact us and we will be happy to help.
Back to topI can’t find the book I want online, what now?
If you cannot find the item you are looking for on this website, please call 01763 785928.
Back to topWhat if I need an alternative format?
If you would like to request any of our resources in an alternative format, please contact us to discuss your needs at publishing@methodistchurch.org.uk.
Back to top