New user? Register here:
Email Address
Password
Retype Password
First Name
Last Name
Existing user? Login here:
Email Address
Password
Sign up to our newsletter
Order a catalogue
Call us now

FAQ

Can I order a complete catalogue of Methodist Publishing resources?

A printed catalogue can be ordered from Norwich Books and Music by submitting your details here or by calling 0845 017 8220.

Alternatively, you can view or download a copy of the catalogue at www.methodist.org.uk.

Back to top
I can’t find the book I want online, what now?

If you cannot find the item you are looking for on this website, please call 0845 017 8220.

Back to top
How long will my order take?

Goods are despatched within two to three working days from receipt of order, subject to stock availability. If your item is not in stock, we will back order and advise you accordingly.

Back to top
What are the postage and packing costs?

Our delivery charges are based on the total value of the goods in your order (excluding subscriptions, ebooks and other downloads) and where in the world you would like them sent.

When you choose your delivery address (step 2 of the checkout) the relevant delivery charge will be added to your order total automatically.

Postage rates for the United Kingdom, Isle of Man, Channel Islands, and BFPO addresses

Orders of free items

£2.50

Orders up to £25.00

£2.50

Orders £25.01 to £75.00

£5.00

Orders over £75

FREE

Europe and Worldwide

Delivery rates for European and Worldwide deliveries are calculated automatically according to the total value of your order and the delivery zone. The table below shows a detailed breakdown of the charges you can expect to pay.

Goods Total Western Europe Rest of World
£0 - £9.99 £3.00 £5.50
£10 - £19.99 £5.50 £7.50
£20 - £49.99 £8.00 £12.00
£50 - £79.99 £12.00 £20.00
£80 - £99.99 £20.00 £35.00
£100 - £149.99 £28.00 £50.00
£150 - £199.99 £45.00 £60.00
£200 - £299.99 £60.00 £75.00
£300+ £80.00 £100.00
Back to top
What payment types are accepted?

All credit cards are debited in sterling at the rate of exchange applicable on the day of despatch.

If you would prefer to pay by cheque, please send this (made payable to Norwich Books and Music) along with your order to: 

Norwich Books and Music
13a Hellesdon Park Road
Norwich NR6 5DR
United Kingdom

Don't forget to add postage and packing charges (including orders for free items). Delivery charges

Back to top
Will VAT be added to my order?

Where applicable and unless otherwise stated, any value added tax is included in the quoted prices.

Back to top
I am having difficulties placing my order online. Where can I get help?

If you experience problems while setting up an account or placing an order online, please call 020 7776 7550. If you would like to track the progress of an order that you have placed online, please call 0845 017 8220.

Back to top
I've ordered a resource online. Where is it?

Orders placed on this website are sent out by our distributors, Norwich Books and Music. If you would like to check on the progress of your order, call 0845 017 8220.

Back to top
I would like to return an item. How can I do this?

We are happy to replace damaged or defective items. Please telephone Norwich Books and Music first on 0845 017 8220.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any items within fourteen days of delivery. Items need to be returned to Norwich Books and Music in their original condition, unopened with seals and shrink-wrap intact. 

We cannot accept cancellations of contract for the purchase of video, audio, software or digital products where the item has been unsealed.

We are also unable to accept cancellation of, or returns for, digital items once downloading has commenced. If you have problems downloading or installing software please contact us.

To return items:
Please package the relevant item securely and send it to Nowich Books and Music, including your contact details and the relevant invoice number. We will not refund returns postage and packing charges in these instances.

Back to top
How are my personal details kept and used?

Norwich Books and Music will collect and store your contact details when you order, but they will not pass these on to third parties unless required to do so by law. Norwich Books and Music will use your contact details to process and fulfil your order and notify you of your order status if necessary.

The personal information you provide is stored in a secure location and is accessible only by designated staff.

From time to time, we may use your information to contact you for market research purposes or to provide you with marketing information and newsletters relating to our goods and services. We will always give you the opportunity to opt out of receiving such direct marketing or market research contact each time you receive a new item of information.

If you would like us to remove your name from the mailing list, or correct your personal information, please contact Methodist Publishing at Methodist Church House on 020 7486 5502.

Back to top
Why does Hymns Ancient & Modern appear on my account?

Norwich Books and Music provides the order fulfillment and distribution services for Methodist Publishing. They are a division of Hymns Ancient & Modern Ltd - distributing its own publications, as well as other publishers. Hymns Ancient & Modern Ltd is a registered charity which actively pursues 'the advancement and promotion of religion' in all its business and charitable work.

Back to top
Feefo logo